Question 1

How can I access support from Baby Basics MK?

Accepted Answer

We provide support through referrals from professionals such as midwives, health visitors, schools, social workers, and family support teams.

Question 2

What items can you provide?

Accepted Answer

We may be able to provide clothing, toiletries, bedding, baby equipment, nappies, wipes, toys, and other everyday essentials depending on donated stock availability.

Question 3

Do you provide car seats?

Accepted Answer

No. For safety reasons, we are unable to provide car seats.

Question 4

Do cots include mattresses?

Accepted Answer

No. While we may be able to provide a cot or cot bed, mattresses must be sourced separately as we do not supply them.

Question 5

Are all requested items guaranteed?

Accepted Answer

We will always try to fulfil requests where possible, however we rely entirely on donations so some items may not always be available.

Question 6

What happens after a referral is submitted?

Accepted Answer

Once we receive a referral, a member of our team will contact you as soon as possible regarding the support available.

Question 7

What locations do you support?

Accepted Answer

We support families living in Milton Keynes and the surrounding local areas.

Question 8

Where are you based?

Accepted Answer

You can find us at:
MK Charity Hub
Barford, Galley Hill
Milton Keynes, MK11 1PE

We are located above the Londis shop in Galley Hill.

Question 9

When are you open?

Accepted Answer

We’re open Monday to Thursday and closed on Fridays, Bank Holidays, Easter, and Christmas. Opening hours may be reduced during school holidays, so please check our Facebook page for the latest updates.

Question 10

Can I donate second-hand items?

Accepted Answer

Yes. We welcome donations of clean, good quality second-hand and new baby and children’s items.

Question 11

Why can’t I book a donation slot?

Accepted Answer

We currently release donation appointments one week at a time, as we never know what volume of donations we will receive.

If no appointments are showing, it means either all slots have been booked for that week or we are temporarily unable to open more slots while our volunteers work through a high volume of donations already received.

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FAQs