Privacy Policy

Baby Basics Milton Keynes
Last updated: 21 May 2026

Introduction

This Privacy Policy explains how Baby Basics Milton Keynes collects, uses, stores, and protects personal information when you visit our website, contact us, receive support from us, volunteer with us, donate to us, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal information in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Data Controller:
Baby Basics Milton Keynes

Contact details:
Email: office@babybasicsmk.org.uk

Postal address:

MK Charity Hub
Galley Hill
Milton Keynes
MK11 1PE

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where appropriate.
Object to the processing of your personal information.
Request restriction of processing.
Request transfer of your data in a structured, commonly used format where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

You can contact the ICO at:
Information Commissioner’s Office

To exercise any of your rights, please contact us at office@babybasicsmk.org.uk

Legal Basis for Processing Information

We process personal information only where we have a lawful basis to do so, including:

Your consent.
To fulfil our charitable purposes and provide support services.
To comply with legal obligations.
For our legitimate interests, including managing our charity, fundraising activities, volunteer coordination, safeguarding, and improving our services.

What Information We Collect

We may collect and process the following categories of personal information:

Information You Provide to Us

This may include:

Name
Email address
Telephone number
Postal address
Donation information
Volunteer application details
Information submitted through contact forms
Information relating to referrals for support services
Employment or safeguarding information where relevant

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Pages visited and time spent on the website
Cookies and analytics information

We do not intentionally collect sensitive personal data unless it is necessary for providing support services, safeguarding, or fulfilling legal obligations.

How We Collect Information

We collect information when:

You contact us directly.
You complete a website form.
You donate to us.
You sign up to receive updates or newsletters.
You volunteer or apply to work with us.
You are referred to us for support.
You use our website.

We may also receive information from trusted third parties such as referral agencies, fundraising platforms, payment providers, or analytics providers.

How We Use Your Information

We use personal information to:

Provide support services to families.
Process donations and Gift Aid claims.
Communicate with volunteers, supporters, donors, and referral partners.
Respond to enquiries.
Send newsletters or updates where consent has been provided.
Manage safeguarding responsibilities.
Improve our website and services.
Maintain financial and administrative records.
Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell or rent personal information to third parties.

We may share information with trusted service providers where necessary to operate our charity effectively, including:

Website hosting providers
Email and communication platforms
Payment processors
Professional advisers
Regulatory authorities where legally required

All third parties are required to keep your information secure and only process it in accordance with our instructions.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors use the site.

Cookies may include:

Essential website cookies
Performance and analytics cookies
Functionality cookies

You can manage or disable cookies through your browser settings.

We may use analytics tools such as Google Analytics to help us understand website traffic and usage patterns. These tools collect anonymised information and do not directly identify individual users.

For more information about how Google uses data, visit:
Google Privacy Policy

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

While we work hard to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, safeguarding, and reporting requirements.

Retention periods may vary depending on the nature of the information and applicable legal obligations.

International Transfers

Where any third-party services transfer personal data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

Children’s Privacy

Protecting children and families is central to our work. We only collect information about children where necessary for the provision of support services, safeguarding, or related charitable activities, and always in accordance with applicable legal requirements.

Parents, guardians, or referring professionals should contact us if they have concerns about information relating to a child.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to read their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Baby Basics Milton Keynes
Email: office@babybasicsmk.org.uk
Address: